By Email:

By Fax, 24 hours a day, 7 days a week via our fax number : 1-888-261-8441

By Phone, Monday - Friday 8:30 a.m. - 5:00 p.m. Eastern Time : 1-800-525-4165

Return Policy

If for any reason you are not satisfied with your merchandise, we will be happy to replace it as long as all the original shipping cartons and packing materials are returned and the item is in the condition in which it was received. ALL RETURNS AND EXCHANGES MUST BE MADE WITHIN 30 DAYS FROM RECEIPT. Do not destroy or dispose of any merchandise, shipping cartons or packing materials without prior instructions. Returns or exchanges cannot be accepted on gift cards and credit, exchanges and refunds cannot be honored.

  • There are a select number of items that cannot be returned as noted on the item page.
  • Prior purchases are not eligible for price adjustment.
  • In some cases, a photo of damage may be requested.
  • Returns will be processed within 10 - 14 business days from the date the returned merchandise is received.
  • All refunds will be credited to your original form of payment.

How to Return an Item

Please contact customer service at 1-800-525-4165 for instruction and assistance in returning items. The customer service representative will provide you with a Return Merchandise Authorization number and form that must accompany merchandise to be returned. Please ship all authorized returns to:

Returns Department: RMA# __________________(Required)
Mopar Authentic Gear Distribution Center
12217 Woodbine
Redford, MI 48239

Shipping Policy

All in-stock merchandise orders are usually processed and shipped within 2 business days. All orders ship standard ground via UPS, FedEx, or USPS. Unless requested by the carrier we do not require a signature for delivery. When the size and/or weight of your shipment exceed the limits of parcel carriers, your item will be delivered via one of our trusted freight carriers. Do to carrier restrictions, items requiring truck delivery cannot be shipped to Alaska, Hawaii, US territories or internationally. For expedited shipping requests, please contact customer service at or call 1-800-525-4165.

Shipments can only be made within the continental US. Orders cannot ship to P.O. Boxes - all orders must be sent to a street address. For information on shipping internationally and to other US territories, please contact customer service at or call 1-800-525-4165.

The merchandise you order may be filled from several locations and so items may arrive separately. You will not incur additional shipping charges under these circumstances.

Return shipping costs will be paid for product that arrives broken, damaged, or defective or is not the product that was ordered. Customer is responsible for return shipping costs if the product is no longer needed or desired or if the wrong product was ordered.

©2017 FCA US LLC. All Rights Reserved. | Privacy Statement / Terms of Use